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Magic Earth Mumma uses Australia Post and affiliates delivery services worldwide.
Choose a delivery option to suit your order from the SHIPPING OPTIONS drop down menu at Checkout.
MEM offers *standard delivery for orders and a flat rate fee of $10 per parcel (*up to 500g) Austraila-wide.
*Orders over 500g will be contacted for excess shipping fees.
Special Offers and Discount Codes with Free Shipping are exclusive to Australia-wide delivery only.
EXPRESS POST (Australia-wide) is set for parcels up to 500g at $13.00 AUD. Orders over 500g will receive a follow up email with Express Post quote. Orders will be sent upon payment in full of any extra shipping fees.
International delivery rates apply to any Special Offers and Discount Codes.
NZ delivery is $13.00 AUD flat rate for small parcels up to 500g.
Orders over 500g when packed will receive a follow up email with a shipping fee quote.
Orders will be sent upon payment in full of any extra shipping fees.
Overseas delivery fees are Economy Air rates from Australia Post. Insurance and tracking are available.
'Magic Earth Mumma' is not responsible for lost, stolen or damaged-in-transit parcels. If you have had issues with packaged deliveries being handled without care, or going missing in the past, please choose the Express Post option, or organise a Signature on Delivery.
Your purchases are packaged with care and attention so that your order arrives in pristine condition. Biodegradable tissue and other paper is used to wrap specific products for transit.
Eco-hampers, Kit Boxes and Gift Boxes are packed using only recycled kraft paper in recycled kraft boxes. The Gift Coupon is printed on recycled kraft card. It is as the name suggests, totally eco-friendly. Deliveries are Carbon Neutral using Australia Post and affiliates.
MEM uses biodegradable and compostable kraft paper packaging as the norm, but may re-uses bubble wrap, recycling this and other materials from suppliers from time to time to protect the items in transit (excluding Eco-hampers as explained above). Orders are packaged in boxes that are appropriately sized for each individual order to again reduce packing waste wherever possible.
CHANGING OR ADDITIONAL ORDERS
Orders can be changed if you need a product choice altered in size or style (in the case of an Organic Perfume for example). Please contact me within 24hrs of your order to ensure your change is possible. I often begin blending and/or packaging an order within hours of receiving it, so your timeliness in this matter is appreciated.
Requests received after this time-frame are unable to be accommodated.
As a boutique business, making hand-made-to-order goods, I simply cannot cancel orders due to a change of mind. If you are unsure of any product please contact me to discuss your questions. I love to help people make the right choices and I want you to be totally happy with your purchase.
If you wish to have a product customized, please organize this using the Contact page.
If you wish to add something to an order already placed, please get in touch within 24hrs of payment. I can easily accommodate order additions within this time-frame. Additions will be invoiced separately using PayPal or EFT as payment options. Orders can only be sent upon receipt of full payment for all purchases.
If an order has shipped I am unable to add or combine orders.
Custom, Wholesale and Bulk Orders require an upfront payment of approximately 50% to 100% of the invoiced amount before products are made. Custom, Wholesale and Bulk Orders are non-refundable.
MEM’s products are all 100% natural and because they are for personal use they are non-returnable. If you feel your product is defective in any way please contact me immediately.
Always do a Patch Test with any new blend you are using.
Natural products can sometimes be affected by heat and conditions in transit. In some cases (for example, balms) it is advisable to use the Express Post option so that your parcel is not left in a hot mailbox or doorstep.
ACCEPTED PAYMENT METHODS
MEM accepts payment via PayPal (through the website shopping cart) or EFT (direct bank transfer) for privately invoiced orders or excess shipping orders. Payment via Visa & Mastercard, plus more, are available through the PayPal website. You do not have to be a PayPal member to utilize the payment gateway.
At present I cannot accommodate account schedules. Goods remain the property of Jannette Tibbs Holistic Therapy Connections (T/as Magic Earth Mumma) until full payment is received. Orders are shipped upon payment in full.
PERSONAL RESPONSIBILITY INFORMATION
Your health is a valuable thing. I endeavour to provide as much information as possible regarding the products and ingredients so that you can choose with care regarding their suitability for you or the issue you wish to use them for.
MEM is not responsible for the use, or misuse, of any product or base ingredient, accessory or packaging item, purchased from Magic Earth Mumma via the website, direct transaction at a workshop, event or market, from a third party wholesaler or in person, or, accepted as a gift or prize. Your purchase, or acceptance of a gift or prize, is your agreement with the above statement.
I strive to give you the very best information I can but it is up to you to do your research regarding the suitability, safety and usefulness of each product you choose. Each product is designed to be used in a particular way, or ways, with suggestions for use outlined in detail on the website.
Jannette Tibbs (me, owner/operator) is not a doctor and makes no claims as to the medical efficacy of the products offered for sale. If you have a health care issue please consult your trusted healthcare practitioner before using any product you are unsure of or have not used before. Please follow the suggested directions for use and educate yourself about essential oils and other ingredients. Please store your essential oils and products out of the reach of children and exercise commonsense when using them.
Product statements have not been evaluated by the TGA. As stated, if you have a pre-existing medical condition it is your personal responsibility to research alternative health care options and make sound healthcare choices. First Aid methods should never replace concise and qualified healthcare advice.
If you are pregnant, dealing with epilepsy or other neural challenge, have high blood pressure, caring for children or the elderly; please practice caution when using essential oils in either full strength or dilution blends.